Lodge a Return

HOW TO RETURN YOUR PRODUCT

To lodge a return, follow the link below to our returns portal and follow the steps.


 

Returns are available for recent orders within 30 days. Items must be in original, unworn condition with tags and hygiene strip attached. If you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we process your return to your original payment method.

 

SALE ITEMS

Please note, we do not accept returns for any styles purchased during flash sales or promotions unless faulty. Items purchased with a discount code (excluding welcome codes) are considered final sale, and cannot be returned.

Read full sale T&C's here



EXCHANGES

  • We offer one free exchange! Exchange for an item of the same value at no extra cost.
  • If you are not entirely satisfied with your new exchange (and your order meets our return conditions, i.e., no final sale) you may lodge another return. This return will incur a handling and restocking fee of $11.95.
  • Exchanges are only available for AU and US customers at this time. If the original order was purchased with a discount code, unfortunately it will not apply to the exchange, unless you are simply exchanging the size of the same style.
  • Exchanges are shipped from our warehouse via Standard Parcel Post (AU stores)
  • Once you have submitted your exchange, you have 28 days to drop it off at the post office
  • Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse!
  • Opt for an Instant Exchange at the returns portal checkout to have your order information pushed to our warehouse right away!
  • If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for you items.

STORE CREDIT (GIFT CARD)

  • Opt for a Store Credit to avoid any handling fees!
  • Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry.
  • Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders.

REFUNDS

  • Refunds will incur a $11.95 handling fee, to cover postage costs back to our warehouse, this will be deducted from your refund at the time of processing.
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.

VITAL INFO

  • Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you.
  • No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached.
  • Please allow 4-6 business days for our returns department to process your return.
  • We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange lodgement.
  • Any returns opting for a refund will have the $11.95 handling fee, to cover cost of postage back to our warehouse, this will deduct from the refund at time of processing.
  • Original shipping costs are non-refundable.

FAULTY PRODUCTS

In the unlikely event of a faulty item, do not hesitate to initiate the return through our return portal. Select your reason as DAMAGED and write in detail the manufacturing fault for our returns department to review!


DISCOUNTS AND PROMOTIONS

Items marked as “FINAL SALE” will not be accepted for a refund, store credit or exchange unless the item is faulty. Items purchased during Flash Sale events are non-returnable unless faulty, as they are considered final sale.

When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase!

You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are not negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.

Please note the $20 off your first order is only valid for full price items.


HOW TO RETURN YOUR PRODUCT: NEW ZEALAND + SINGAPORE

Please note, Sea Level Australia is not responsible for postage costs back to our warehouse for all our New Zealand and Singapore orders.

We hope you love your swimwear, but if you are not completely satisfied with your purchase, we accept returns for a refund or store credit only.

Step 1: Submit your return request to info@sealevelaustralia.com.au.

For any faulty garments, please provide up to 4 images.

Once we receive your request, we will provide you with instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.

Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.

Step 3: We recommend using registered post or express post services to ensure tracking is available. Sea Level Australia is not responsible for any lost packages. Please provide us with the tracking info to assist in monitoring your return.