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Shipping

When will my order be shipped?

We want to get you your swimsuit as soon as possible and we will endeavour to get your order out the same day if you order before 12pm AEST.
 Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
In saying this, please allow 24-48 hours to receive your tracking information.
If you haven’t received an update after 48 hours please email info@sealevelaustralia.com.au

*Estimated shipping/delivery times do not include dispatch times. During high volume periods & sales dispatch times may vary.

Do I have to pay for customs and duties charges if I am an international customer?

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges from our courier partner DHL.

What if my order says it is delivered but I did not receive it?

If your tracking information is showing that your order was delivered, please reach out to our Customer Service Team who will help locate your order.
Please note that delivery drivers can get creative with leaving orders in a safe place, so we advise to check the below locations before reaching out –
    •    Behind pot plants at or near your front door
    •    Near or in your garage
    •    Under your stairs
    •    In your garden under a large plant/tree

Returns

How do I make a return? – Australian Customers

We offer free returns for our Australian and USA.
To submit your return request, click the link below and you will receive shipping instructions via email once your return has been approved.