Lodge a Return
We want you to feel amazing in our swimwear. If it's not quite right, we offer:
- Store Credit (3 year expiry).
- Exchange* OR
- Full Refund**
*Exchanges are only available for AU and US customers at this time.
**Refunds exclude shipping costs. These charges will not be refunded.
*Please note: Where items are marked as “FINAL SALE”, returns will not be accepted for a refund, exchange or store credit. Items purchased using a discount code or temporary promotion can be returned through the online return portal.
REFUNDS ARE AVAILABLE FOR:
• Full-priced items (items purchased using a discount code or temporary promotion can be returned through the online return portal as usual).
• Recent orders within 30 days
• In original, un-washed and unworn condition with tags and hygiene strip attached. Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you.
Please note that exchanges are only available for AU and US customers at this time.
There is a 28-day period between when you submit your exchange and when you drop it off at the post office. Please return your item to the Post Office as soon as possible to avoid missing out in case your item sells out.
Once your exchange is dropped off at the Post Office, your package will display as “In Transit” and your order will be created and shipped. If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return and you will be refunded for you items.
In the unlikely event of a faulty item, do not hesitate to initiate the return through our returns portal. Select your reason as DAMAGED and you will be required to upload a minimum of 2 images of the faulty garment.
Select store credit or exchange to avoid any postage costs and receive credit for your next purchase.
RETURNS PRICING AUSTRALIA
For ALL refunds, return pricing is calculated based on item weight.
HOW TO RETURN YOUR PRODUCT - AUSTRALIA
Step 1: Submit your return request in the link below:
Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.
Step 3: Download and print your return label. Tape it securely to your parcel. Do not cover the barcode.
Step 4: Drop off your parcel to your nearest Australia Post store as soon as possible.
Please allow up to 4-6 business days to process your store credit or refund upon receiving your parcel.
RETURNS PRICING NEW ZEALAND:
Sea Level Australia is not responsible for the cost of return shipping.
We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. If you need more advice on how best to ship your return from your country, please contact email@example.com
Once we have received your return, please allow up to 4-6 business days to process your store credit or refund.
If the order was paid for with a gift card, the money will be returned back onto the gift card. Gift cards cannot be returned for cash.
Banks and payment services i.e Paypal, Afterpay, may take up to 5-10 business days to clear funds into your account.
DISCOUNTS AND PROMOTIONS
Items marked as “FINAL SALE” will not be accepted for a refund, store credit or exchange. Items purchased using a discount code or temporary promotion can be returned through the online return portal.
When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase!
You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are not negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.
Please note the $20 off your first order is only valid for full price items.