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Final Sale

Final sale items are not eligible for a refund or store credit

We donate $1 from every sale to one of three life changing projects via I=Change.

Lodge a Return

RETURNS POLICY


We want you to feel amazing in our swimwear. If it's not quite right, we offer:

• 110% Store Credit (no expiration)

• Full refund* 

*Please note: Where items are marked as “FINAL SALE”, returns will not be accepted for a refund or store credit. Items purchased using a discount code or temporary promotion can be returned through the online return portal.


REFUNDS ARE AVAILABLE FOR:

• Full-priced items (items purchased using a discount code or temporary promotion can be returned through the online return portal as usual).

• Recent orders within 30 days

• In original, un-washed and unworn condition with tags and hygiene strip attached. Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us  - we're happy to help you. 



FAULTY PRODUCT:

In the unlikely event of a faulty item, do not hesitate to initiate the return through our returns portal. Select your reason as DAMAGED and you will be required to upload a minimum of 2 images of the faulty garment.



RETURNS PRICING AUSTRALIA

Select store credit to avoid any postage costs and receive 110% credit for your next purchase.

For ALL refunds, a flat rate of AUD $9.50 will be charged.

HOW TO RETURN YOUR PRODUCT - AUSTRALIA

Step 1: Submit your return request in the link below:
Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.
Step 3: Download and print your return label. Tape it securely to your parcel. Do not cover the barcode.
Step 4: Drop off your parcel to your nearest Australia Post store as soon as possible.
Please allow up to 4-6 business days to process your store credit or refund upon receiving your parcel.


RETURNS PRICING NEW ZEALAND: 

Sea Level Australia is not responsible for the cost of return shipping.

We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. If you need more advice on how best to ship your return from your country, please contact info@sealevelaustralia.com.au


REIMBURSEMENTS

Once we have received your return, please allow up to 4-6 business days to process your store credit or refund.

Banks and payment services i.e Paypal, Afterpay, may take up to 5-10 business days to clear funds into your account.


DISCOUNTS AND PROMOTIONS

Items marked as “FINAL SALE” will not be accepted for a refund or store credit. Items purchased using a discount code or temporary promotion can be returned through the online return portal.

When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase!

You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are not negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.

Please note the $20 off your first order is only valid for full price items.