Shipping Protection

We always prioritise the safe delivery of your order but we understand that accidents may happen on the way.

With our Parcel Protection you can get the piece of mind that if anything happens to your order, you’ll get priority to speak to our customer service and get a replacement as soon as possible.

Priority Customer Service

Jump the queue to speak to our customer service team so we can process your claim as fast as possible.

Fast Replacement

Little glitches shouldn’t happen and you should be able to enjoy your new swimwear as soon as you place the order. So if your parcel is lost or damaged in transit, we will send you the replacement product even before we received the original one back.

Express Shipping

We’ll cover the express shipment of your new swimwear for eligible Australia Post deliveries.

Make A Claim

  1. If your item has arrived damaged during shipping, or has been lost in transit and you have purchased freight protection, please contact our customer service team at info@sealevelaustralia.com.au.

  2. Mentioned you purchased freight protection during your order, along with your order number to our customer service team.

  3. Send us evidence of the damage during shipment, lost parcel or non-delivery.

  4. We’ll send you a replacement product straight away!
CONTACT US