We always prioritise the safe delivery of your order but we understand that accidents may happen on the way.

With our Parcel Protection you can get the piece of mind that if anything happens to your order, you’ll get priority to speak to our customer service and get a replacement as soon as possible.

Benefits of Parcel Protection

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Priority Customer Service

Jump the queue and speak to one of our representative directly so we can process your claim as fast as possible.

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Fast Replacement

Little glitches shouldn’t happen and you should be able to enjoy your new swimwear as soon as you place the order. So we will send you the replacement product even before we received the original one back.

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Express Shipping

We’ll cover the express shipment of your new swimwear for eligible Australia Post deliveries.

Making a Freight Protection Claim

1.      If your item has arrived damaged, or is lost in transit and you have purchased freight protection, please visit sealevelaustralia.com.au and select "Contact Us”.

2.      Mentioned you purchased freight protection during your order, along with your order number to our representative.

3.      Send us evidence of the damage, lost parcel or non-delivery.

4.      We’ll send you a replacement product straight away if you’re eligible!

A claim for damages must be made within 3 days of receiving the item. Otherwise we may deny your claim (subject to any rights you have under the Australian Consumer Law). You will skip the queue once your order is verified